Interactive kiosk solutions for hospitals, clinics & health facilities

Patient admission kiosks, payment kiosks and queue management kiosks are digitising reception activities in healthcare facilities. Healthcare systems have undergone far-reaching transformation over recent years with longer lifespans and a growing ageing population; the development of chronic diseases; and persistent inequality in access to care. Laws to modernise healthcare depend on innovation to provide fairer and more efficient healthcare systems. The French “MaSanté2022” law has four primary objectives: improving prevention and health promotion; facilitating daily healthcare experiences; innovating to ensure a sustainable health system; and developing effective public policies to guarantee health democracy. To this end, the “Accelerating digital transformation in healthcare” roadmap presents five main themes and 30 actions. The roadmap is much more than just an objective. It is underpinned by genuine political will and collective commitment to improving service for patients who now share responsibility for their health, for professionals and, more generally, for citizens.

Digital technology is pervading healthcare facilities, providing paperless patient journeys and digital admission services. The reality on the ground highlights problems in patient admission procedures in healthcare facilities. 70% of patients are admitted between 8 a.m. and 11 a.m., or between 1 p.m. and 3 p.m. Peaks in activity for admissions can lead to errors and omissions. Uncollected hospital payments amount to €550 million per year. Identity checks are not always fully carried out, leading to rejected bills. The average charge remaining for a patient in France is €40. 84% of the French population supports digital administrative admissions (Source: Opinion Way survey – December 2020)

Patient admission kiosks digitise healthcare facility receptions, simplifying administrative and patient admission procedures, reducing paperwork and streamlining queue management with less congestion and waiting. There are many benefits for patients and healthcare facilities. For patients: simpler admission procedures and time saved with streamlined queues and less waiting. For health facilities: optimised patient flow; increased patient capacity during peak hours; time saved for administrative staff; improved concentration and fewer errors; less waiting for appointments. It is a modern and interactive tool to improve public services and increase patient satisfaction.

IPM France assists you with defining and developing your project, installing and commissioning a fleet of turnkey interactive kiosks adapted to your needs that solves user problems. IPM France guides you throughout the lifecycle of your fleet, supervising, maintaining and providing access to technical data and various kiosk functions.