Union des Bateliers Arcachonnais

Since the end of 2023, the boarding points of the Union des Bateliers Arcachonnais (UBA) in Arcachon and at Cap Ferret have been equipped with interactive ticketing kiosks designed by IPM France. These innovative kiosks provide a convenient solution that can be accessed 24/7 to simplify travellers’ experience and streamline boarding.

Intuitive use for essential services 

Installed directly within UBA boarding points, these interactive ticketing kiosks are very easy to use. Travellers can use them to:
➡️ Book their excursion or maritime shuttle,
➡️ Pay for and collect their ticket instantly,
➡️ Prepare for boarding directly at the end of the pier.

Thanks to a process that is quick and straightforward, travellers select their cruise on the kiosk, specify their booking details (times, passengers, options), enter their information, check the summary then make their payment. The travel tickets are issued within seconds!

A solution designed for an enhanced customer experience

Despite the long opening hours of UBA boarding points and the availability of a booking website, these interactive ticketing kiosks meet users’ needs in terms of flexibility and rapidity by providing round-the-clock access to services. These touch-screen kiosks significantly reduce queues and optimise flow management, especially at busy times. By automating repetitive tasks like booking and ticketing, these kiosks free boarding point staff up to focus instead on higher value-added services, such as welcoming visitors or offering bespoke advice. This not only improves quality of service but also increases operational efficiency.

Relevant, high-performance technology 

Designed for indoor or outdoor use, these interactive ticketing kiosks provide extensive modern functionality:

• Identification by QR code,
• Secure bank card payments,
• Instant distribution of transport tickets.

This solution uses the booking software developed for maritime companies by our expert partner LS-RESA. This technological synergy guarantees a high-performance solution geared towards the specific needs of maritime operators and their customers.

By installing these interactive kiosks, the Union des Bateliers Arcachonnais and IPM France are demonstrating their commitment to enhancing the customer experience while optimising operations. An ideal solution for travellers looking for quick and easy service in the area around Arcachon.